Privacy Policy
Last updated: June 6, 2025
This Privacy Policy describes how Vorgarssy (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from vorgarssy.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, security questions and other information used for account security purposes.
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services: To process your payments, fulfill your orders, send notifications, manage your account, arrange shipping, facilitate returns and exchanges, and other features related to your account.
- Marketing and Advertising: To send marketing, advertising and promotional communications and to show you advertisements for products or services.
- Security and Fraud Prevention: To detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.
- Communicating with You and Service Improvement: To provide you with customer support and improve our Services.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see Shopify Cookies Policy. We use Cookies to power and improve our Site and our Services, to run analytics and better understand user interaction with the Services. You can set your browser to remove or reject Cookies, but this may impact your experience.
Our website also recognizes the Global Privacy Control (GPC) signal, which enables you to opt-out of certain uses or disclosures of your information. To learn more about Global Privacy Control, visit globalprivacycontrol.org.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:
- With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide services and advertise to you.
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We are not responsible for the privacy or security of such sites.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Any information you send to us may not be secure while in transit. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know: Request access to personal information that we hold about you.
- Right to Delete: Request that we delete personal information we maintain about you.
- Right to Correct: Request that we correct inaccurate personal information we maintain about you.
- Right of Portability: Receive a copy of the personal information we hold about you and request that we transfer it to a third party.
- Right to Opt out of Sale or Sharing or Targeted Advertising: Direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising".
- Restriction of Processing: Ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request.
- Managing Communication Preferences: You may opt out of promotional emails at any time by using the unsubscribe option in our emails.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity before providing a substantive response to the request.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response, you may have the right to appeal or lodge your complaint with your local data protection authority.
International Users
We may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at contact@vorgarssy.com or contact us at Suite RA01 195-197 Wood Street, London, ENG, E17 3NU, GB.
For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.
Terms of Service
Last Updated: 04/02/2025
Welcome to Vorgarssy! By accessing or using our website located at www.vorgarssy.com (the "Site"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. Please read these Terms carefully before making any purchases or using our services. If you do not agree with any of these terms, you must not use the Site.
1. Acceptance of Terms
By accessing or using the Site, you agree to comply with these Terms of Service, and any other applicable laws or regulations. If you do not agree to these Terms, please do not use our Site.
2. User Accounts
To purchase products or use certain features on the Site, you may need to create an account. By registering for an account, you agree to:
- Provide accurate, current, and complete information.
- Maintain the confidentiality of your account and password.
- You must be at least 18 years old to use the Site or make purchases.
You are responsible for all activities under your account. Notify us immediately if you suspect any unauthorized use.
3. Products and Availability
We strive to provide accurate product descriptions, images, and availability. However, we do not guarantee that all products listed will be in stock or that descriptions are completely accurate. We reserve the right to limit quantities or discontinue products at any time without notice.
Pricing: All prices are listed in GBP (£). We reserve the right to change prices without prior notice. However, any price changes will not affect orders that have already been confirmed and processed.
4. Orders and Payment
By placing an order on the Site, you are making an offer to purchase the selected products at the listed price, subject to availability. Once we receive your order, we will send an order confirmation. The order will only be processed once payment is successfully completed.
Payment Methods: We accept payments via PayPal and other payment methods available at checkout.
Billing: You agree to provide accurate and complete payment information. You authorize us to charge your payment method for the total amount of your order, including taxes, shipping, and any additional charges.
5. Shipping and Delivery
Shipping Locations: We currently offer shipping to the United Kingdom. We plan to expand shipping to the United States and European Union at a later date. Please stay tuned for updates.
Free Shipping: We offer free shipping on orders to the UK, provided that the order meets our minimum requirement [insert any specific condition here, if applicable, such as a minimum order amount or certain products].
Shipping Costs: If free shipping does not apply to your order, shipping fees will be calculated at checkout based on your location and the shipping method selected.
Delivery Time: Delivery times may vary depending on your location. We are not responsible for delays caused by external shipping carriers.
Customs and Import Taxes: International customers are responsible for any customs duties or import taxes.
6. Return and Refund Policy
Our Return and Refund Policy is separate from these Terms of Service and outlines the conditions under which products can be returned or refunded. Please refer to our Refund Policy for more details.
7. User-Generated Content
You may be able to post reviews, comments, or other content on our Site. By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content. You are responsible for ensuring that your content complies with applicable laws and does not infringe upon the rights of others.
We reserve the right to remove content that violates these Terms or is otherwise inappropriate.
8. Privacy and Data Protection
Your use of the Site is governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review our Privacy Policy to understand your rights and choices regarding your data.
9. Disclaimers and Limitation of Liability
The Site, including all products and services, is provided "as is" without any warranties or representations, either express or implied. We do not guarantee the accuracy, completeness, or reliability of the Site or its content.
Limitation of Liability: We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site or any products purchased.
10. Termination
We reserve the right to suspend or terminate your account or access to the Site at our discretion if you violate these Terms or for any other reason. Upon termination, your right to access the Site will cease immediately.
11. Governing Law and Dispute Resolution
These Terms will be governed by and construed in accordance with the laws of England and Wales. Any disputes will be resolved through arbitration/mediation or in the courts of England and Wales.
12. Modifications to Terms
We may update these Terms from time to time. When we do, we will post the updated version on this page and indicate the date of the most recent update. Your continued use of the Site after any changes to the Terms will constitute your acceptance of the updated Terms.
13. Contact Information
VORGARSSY
Email: contact@vorgarssy.com
Phone: 07365622296
Website: www.vorgarssy.com
Brand Protection & Wholesale Policy
Last updated: June 6, 2025
Vorgarssy Ltd. | London, United Kingdom
Vorgarssy Ltd. (“Vorgarssy”, “we”, “us”, or “our”) is committed to preserving the exclusivity, integrity, and reputation of its brand. The following terms are binding and form part of our general Terms & Conditions. By purchasing or interacting with our products or services, you agree to adhere to the policies set forth below.
1. Unauthorized Resale and Distribution
Vorgarssy products are sold for personal use only, unless a written distribution agreement has been executed and signed by an authorized representative of Vorgarssy Ltd.
The following activities are strictly prohibited:
- Resale or redistribution through unauthorized channels (e.g., Amazon, eBay, Etsy, Depop).
- Commercial resale without verified wholesale account status.
- Repackaging, relabeling, or modifying our products or trademarks.
- Use of our brand name, logo, or imagery for unauthorized commercial or promotional purposes.
Violations may result in legal action, including civil claims, trademark enforcement, and contract termination.
2. Wholesale and Stockist Eligibility
Vorgarssy Ltd. does not offer open or unsolicited wholesale opportunities. Partnerships are available by invitation or through an approved application process.
We do not supply wholesale to:
- Entities without valid business registration or VAT ID.
- Drop-shipping or affiliate-based sellers.
- Uncurated or mass-market resale platforms.
- Businesses or individuals previously in breach of brand policy.
Unauthorized bulk orders may be cancelled or subject to legal action.
3. Intellectual Property and Brand Use
All trademarks, designs, written content, and imagery on www.vorgarssy.com are the intellectual property of Vorgarssy Ltd.
Any unauthorized reproduction, imitation, or misuse is strictly prohibited and enforceable under UK and international law.
4. Enforcement and Legal Rights
Vorgarssy Ltd. reserves the right to investigate and enforce this policy through:
- Cease and desist letters
- Order restrictions or cancellations
- Trademark infringement claims
- Reporting to legal authorities and platforms
5. Contact and Inquiries
For legitimate wholesale or partnership requests, please contact us via:
Email: info@vorgarssy.com
Website: www.vorgarssy.com/contact
Return and Refund Policy
Last updated: June 6, 2025
Thank you for shopping with Vorgarssy. We want you to be fully satisfied with your purchase, but we understand that sometimes returns are necessary. Please review our updated policy carefully.
1. Returns and Exchanges
We accept returns and exchanges within 15 days of receiving your order. To qualify for a return or exchange, the following conditions must be met:
- Condition of Items: The product must be unused, unworn, and in the original packaging with all tags still attached. We cannot accept returns if the product is damaged, used, or missing parts.
- Non-Returnable Items: Certain items cannot be returned, including:
- Personalized or custom-made items
- Intimate or hygienic products (e.g., lingerie, swimwear, etc.)
- Gift cards or digital products
- Final Sale Items: Some products are marked as “Final Sale” at the time of purchase. These items are not eligible for return or exchange.
2. How to Process a Return
- Return Authorization: To initiate a return, contact us at contact@vorgarssy.com with your order number and reason for return. We will provide you with a Return Authorization Number (RAN) and instructions for returning the item.
- Return Shipping Costs: Return shipping is free for all eligible returns. We will provide you with a prepaid return shipping label.
3. Refunds
- Refund Process: Once we receive and inspect the returned item, we will notify you of the status of your refund. If the return is approved, we will issue a refund to your original payment method within 7–10 business days.
- Partial Refunds: A partial refund may be issued if the returned item is damaged, has missing parts, or does not meet our return conditions.
- Store Credit: If you prefer, we can issue a store credit for the full amount of your return instead of a refund.
4. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 7 days of receiving the product. We will cover the cost of return shipping and either offer a full refund or a replacement, depending on your preference.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item following our return process and place a new order for the item you wish to receive.
6. Shipping Fees
- Original Shipping Fees: Shipping costs for the original order are non-refundable unless the return is due to our error or a defective product.
- Return Shipping Costs: Return shipping is free for all eligible returns.
7. Fraudulent Returns
To protect against fraudulent returns, we reserve the right to limit returns for customers who have an excessive number of returns or requests that appear suspicious. We may require additional verification for suspicious returns.
8. Contact Information
Email: contact@vorgarssy.com
Phone: 07365622296
Address: 30 Willan Road, Manchester, ENG, M9 8LL, GB
9. Changes to the Return and Refund Policy
We reserve the right to update or change this Return and Refund Policy at any time. Any updates will be posted on this page with an updated "Last Updated" date.
Shipping Policy
Last updated: June 6, 2025
Thank you for shopping with Vorgarssy! We aim to provide you with high-quality products and a smooth, reliable shopping experience. Please review our updated shipping policy below.
1. Order Processing Time
All orders are processed within 2–3 business days after they are placed. During peak periods or sales, processing may take slightly longer.
Once your order is dispatched, you will receive an email confirmation with tracking details (if applicable).
2. Shipping Carriers
We currently use Evri and Royal Mail for all deliveries, depending on the size, weight, and destination of the order.
3. Shipping Timeframes
- UK Standard Delivery: Typically 2–5 business days after dispatch.
- UK Expedited Delivery: When available, expedited shipping takes 1–2 business days.
- International Shipping: At this time, we only ship within the United Kingdom.
4. Shipping Rates
Shipping costs are calculated at checkout based on the delivery location and order weight.
Free Standard Shipping is available on all UK orders over £99.
5. Tracking Your Order
Once shipped, you’ll receive an email with tracking information. Please allow 24–48 hours for the tracking to update.
If you haven’t received tracking details within 5 business days, contact us at contact@vorgarssy.com.
6. Order Delays
While we aim to meet all delivery time estimates, delays may occur due to factors outside our control (e.g., weather, courier disruptions).
We will keep you informed in the event of any delays.
7. Incorrect Shipping Information
Please ensure your shipping details are correct at checkout.
We are not responsible for delivery issues caused by incorrect or incomplete information.
If you notice an error, contact us immediately at contact@vorgarssy.com.
8. Damaged or Lost Items
If your order is lost or arrives damaged, please contact us within 7 days of delivery (or the expected delivery date).
Keep the original packaging and items in case they are needed for a claim. We’ll arrange a replacement or refund as appropriate.
9. Shipping Restrictions
We currently only ship within the United Kingdom.
Customs duties or international charges do not apply.
10. Contact Us
Email: contact@vorgarssy.com
Phone: 07365622296
Address: Suite RA01 195-197 Wood Street, London, ENG, E17 3NU, GB
